Shipping policy
Order Delivery
Arasha provides order delivery services within the Kingdom of Saudi Arabia and GCC countries through trusted shipping partners to ensure that your orders are delivered safely and efficiently.
At Arasha, we are always committed to improving the shopping and delivery experience for our customers. From time to time, we may introduce new delivery or pickup options through our website or official channels. Therefore, we recommend checking our website regularly for the latest available shipping options.
Orders are usually delivered during the shipping company's official working hours. Delivery times may vary depending on the city, region, and the shipping provider’s operational conditions.
Free delivery is available for orders valued at SAR 500 or more.
Delivery Options Within Saudi Arabia
Order Processing Time
Orders are processed within [1–2 business days] after payment confirmation.
Delivery Time
Delivery typically takes [2–7 business days], depending on the destination city and shipping provider.
Delivery Fees
Shipping fees are calculated at checkout.
Delivery is free for orders with a value of SAR 500 or more.
Order Tracking
Once your order has been shipped, tracking details will be sent to you, when available, via SMS, WhatsApp, or email.
General Delivery Terms
Although Arasha strives to deliver orders within the timeframes stated in the order confirmation or shipping policy, all delivery times are estimates and may vary depending on the city, shipping company, or circumstances beyond our control.
The delivery period begins once the order has been confirmed and processed. If the order is not delivered within 30 days from the date of order confirmation, the customer has the right to request a full refund, unless the delay is caused by circumstances beyond Arasha’s control, including but not limited to:
- The customer being unavailable at the delivery address.
- Providing an incorrect or incomplete address.
- Failure to respond to the shipping company.
- Requesting a delivery postponement.
Orders are delivered on business days only, excluding Fridays and official public holidays in the Kingdom of Saudi Arabia. Business days may vary depending on the shipping provider and delivery region.
The customer is responsible for ensuring that all delivery information is accurate and that the specified address is accessible. Customers must also provide any additional information or documentation requested by the shipping company or relevant authorities when required.
Changing the Delivery Address & Tracking Orders
Our Customer Service Team will be happy to assist with changing the delivery date or delivery address upon request. However, once you receive an email confirming that your order has been shipped, we will no longer be able to change the delivery address.
Please note that the delivery destination country cannot be changed from the original country selected at the time of purchase.
*Orders placed outside our normal business hours (9:00 AM – 8:00 PM), after the daily order cut-off time, on Fridays, or during official public holidays in the Kingdom of Saudi Arabia, will be considered as received on the next business day following the order date.
Delivery timelines are estimates only. Please note that delays may occur during promotional periods, sales seasons, public holidays, and bank holidays.
We reserve the right to charge a return fee if an order is refused at the delivery address provided on the confirmed delivery date.