Arasha offers multiple secure payment options for your convenience. You can complete your purchase using Visa, Mada, Mastercard, Tabby, and Tamara. All payments are processed through secure and reliable payment gateways.

Delivery times vary depending on the city and shipping company. Orders are usually processed within 1-2 business days, and delivery within the Kingdom typically takes approximately 2-7 business days after the order is shipped.

Yes, Arasha offers delivery services to Gulf countries. Delivery times and shipping fees may vary depending on the country, and details will be provided upon checkout.

You can receive your order after it has been confirmed, prepared, and shipped by the shipping company. Tracking details will be sent to you when the order is shipped, and you can use them to find out the estimated delivery time.

After the order has been shipped, the tracking number will be sent via SMS, WhatsApp, or email when available. You can use the tracking number to check the order status and estimated delivery time.

Upon successful completion of the order, you will receive a confirmation message containing the order details. If you do not receive a confirmation message, please check your email or messages, or contact customer service to verify the order status.

We apologize for that. There might be a slight delay in the website system or payment gateway. Please wait 10 minutes, then check your email and messages. If you do not receive an order confirmation, please contact our customer service team and provide us with the email and mobile number used for the order.

We can help you modify some order details, such as the address or contact number, before shipping the order, depending on its status. However, after the order has been shipped, we may not be able to modify the products or address.

After completing the order, it may not be possible to modify products or sizes, especially if the order has been prepared or shipped. If you wish to make changes, please contact customer service as soon as possible, and we will try to assist you depending on the order status.

An order can only be canceled if it has not yet been processed or shipped. If the order has been prepared or shipped, we will not be able to cancel it, and you may refer to the exchange and return policy for available options after receipt.

Yes, exchanges or returns are possible according to Arasha's policy. The item must be in its original condition, unused, unwashed, and with all original tags and packaging.

Exchanges and returns are subject to specific terms and conditions outlined on the Exchange and Return Policy page. Please review the policy before completing your purchase, especially for discounted items or non-returnable pieces.

We apologize for the inconvenience. Please contact customer service and provide us with the order number, the name of the missing item, a picture of the order upon receipt, and a copy of the shipping label if available. We will review the order and assist you as soon as possible.

We apologize for that. Please contact us as soon as possible after receiving the order, providing the order number and clear photos of the product and the defect or error. Our team will review the case and take appropriate action.

You can refer to the size chart on the product page before purchasing. We recommend comparing your measurements to the chart, as sizes may vary depending on the style and design of the dress.

Arasha is keen on providing a variety of sizes and cuts to suit different body types and tastes. We always recommend checking the size chart for each product, or contacting customer service for assistance in choosing the most suitable size.

At Arasha, we strive to photograph our products with the utmost clarity and accuracy. However, there may be a slight difference in color tone due to photographic lighting or the display settings of your mobile phone or computer.

If the product is out of stock, a note indicating its unavailability will appear on the product page. Some items may be restocked depending on quantity and design. We recommend following the website and Arasha's official accounts for the latest updates.

You can use the search bar on the website and type the product name or the type of item you are looking for, such as: evening dress, jalabiya, occasion dress, or the desired color.

We do not currently offer custom tailoring services, but we do provide a carefully selected collection of evening dresses, jalabiyas, and occasion dresses in various sizes and cuts.

Yes, Arasha has several branches within Saudi Arabia. You can visit us at your nearest branch to discover the latest collections and try on pieces in person.

Arasha branches are located in several cities and shopping centers within the Kingdom, including:

Dhahran

Dhahran Mall – Gate 2

Dammam

Nakheel Mall – Gate 3

Al Qassim

Nakheel Plaza – Gate 3

Riyadh

Granada Mall – Gate 11 – First Floor

Panorama Mall – Gate 3

Riyadh Gallery – Gate 4 – First Floor

Yes, offers and discounts are announced through the website and Arasha's official social media accounts. We recommend following us to stay updated on the latest offers and new collections.

You can contact the Arasha customer service team via WhatsApp or email during official business hours. We are happy to assist you with orders, sizes, shipping, exchanges, and any other inquiries.

Business Hours: 10 AM to 10 PM

Email: info@arashastore.com

WhatsApp: [+966508145550]

We are always pleased to hear from talented individuals interested in the world of fashion, retail, and customer service. You can send your CV or details via our official email, and we will contact you if a suitable opportunity arises.

Email: info@arashastore.com