Shipping Policy

Delivery of Orders

Arasha provides delivery services within the Kingdom of Saudi Arabia and GCC countries through reliable shipping partners to ensure your orders arrive safely and quickly..

At Arasha, we always strive to improve the shopping and delivery experience for our customers. From time to time, we may add new delivery or pickup options through our website or official channels. Therefore, we advise you to follow our website for the latest available shipping options..

Orders are usually delivered during the shipping company's standard business hours. Delivery times may vary depending on the city, region, and shipping company's circumstances..

Free delivery for orders of 500 Saudi Riyals or more.

Delivery Options within the Kingdom of Saudi Arabia

Order Processing Time:
Orders are prepared within [1-2 business days] after payment confirmation..

Delivery Time:
Delivery typically takes [2-7 business days] depending on the city and shipping company..

Delivery Fees:
Delivery fees are calculated at checkout..
Delivery is free for orders valued at 500 Saudi Riyals or more.

Order Tracking:
After the order is shipped, tracking details will be sent via SMS, WhatsApp, or email when available.

General Delivery Terms.

Despite Arasha's commitment to delivering orders within the timeframes specified in the order confirmation or shipping policy, the mentioned delivery times are estimates and may vary depending on the city, shipping company, or circumstances beyond our control..

Delivery time starts from the moment the order is confirmed and prepared. If the order is not delivered within 30 days from the order confirmation date, the customer has the right to request a full refund, unless the delay is due to reasons beyond Arasha's control, such as the customer's unavailability at the delivery address, incorrect or incomplete address entry, failure to respond to the shipping company, or the customer requesting a delivery postponement..

Orders are delivered on business days, excluding Fridays and public holidays in Saudi Arabia. Business days may vary depending on the shipping company and region..

The customer is responsible for ensuring the accuracy of delivery details and providing access to the specified address, as well as providing any additional information or documents that may be requested by the shipping company or relevant authorities when necessary..

Address Change and Order Tracking

Our customer service team is happy to assist you in changing the delivery date and address based on your request. However, if you receive an email stating that the order has been shipped, we can no longer change the address. Please note that the delivery address cannot be changed outside the original country of delivery.

*Orders placed outside our usual business hours (9 AM – 8 PM), after the last order cut-off time for the day, or on Fridays, or any public holiday in Saudi Arabia, will be considered as placed on the next business day in Saudi Arabia following the order date. Delivery schedules are estimated schedules. Please be aware that there may be delays in order delivery during the following times: promotion days, sales seasons, and bank holidays. We reserve the right to charge a fee for returning an order to us if it is refused acceptance at the address you provided on the confirmed delivery date..